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Understanding Data Connectors

Last Updated: 15 April 2026 by Sanjay Subramaniam

Types of Connectors

 

Provider Connectors

  • Purpose: Link a single management system to multiple customer environments
  • Use Case: For MSPs and service providers managing multiple customers
  • Relationship: One-to-many (one system to multiple customer environments)

Customer Connectors

  • Purpose: Link a system to a single customer environment
  • Use Case: For individual organizations or customer-specific systems
  • Relationship: One-to-one (one system to one customer environment)

How to Setup a Provider Connector:

  1. Log in to your Paratira account
  2. Ensure that you are viewing the platform as a Provider and not a customer 
  3. Screenshot of where to look in the User Interface to see view
  4. Navigate to Settings in the left menu
  5. Select Connectors from the settings submenu
  6. Click the Add Connector button

After you have clicked "Add Connector", you will see the following options:

Select the specific connector you want to configure

Configure Authentication

  1. Enter the required credentials:
    • For API-based connectors: API keys, Client IDs, Client Secrets
    • For account-based connectors: Username and password
    • For OAuth connectors: Complete the authorization flow
  2. If applicable, specify the tenant ID or account identifier
  3. Test the connection to verify credentials

Map Customer Relationships

  1. Match up discovered customers with customers in Paratira by selecting them from the drop-down menu. These should automatically match up, however in the case that the matching is incorrect, then you will need to manually match these.
    • For existing customers, match these with the existing customer in the dropdown, which will list most likely matches.
    • For new customers, select "Create as a new Customer", this will create a new customer based off the details in the system.
  2. Confirm each of the mapped customers, and new customers
  3. Save and complete

Review and Confirm

  1. Review all configuration settings
  2. Click Create Connector to finalize setup

 

Should you have any issues, feel free to reach out to: sanjay.subramaniam@raioam.com

 

 

 

 

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