Communicating Value To Your Customer

Last Updated 23 March 2026 by Sanjay Subramaniam

Paratira cuts through the noise and provides quantifiable numbers for stakeholders for every action.

These quantifiable numbers can be used to: obtain funding approval, develop business cases, justify cost of seat and more.

Business Value is dissected into five key pillars detailed below and the platform produces reports to summarise business value that can be shown to key stakeholders:

1. Reliability

Measured by: Downtime Hours Saved
Focus: Ensuring your IT assets and services remain operational with minimal interruptions
Impact: Directly affects business continuity and operational stability

Reliability tracks system availability and stability, providing recommendations to increase uptime and reduce service disruptions across your environment. Higher reliability scores indicate IT assets that are less likely to experience unexpected downtime or performance degradation.

Within the Reliability pillar, Paratira identifies:

End-of-support hardware and software that could lead to failures
Systems without proper redundancy or failover capabilities
Configuration issues that might cause service interruptions
Performance bottlenecks that risk system stability

2. Security Compliance

Measured by: Risk Point savings as per the NIST Risk Framework
Focus: Protecting your IT environment from vulnerabilities and threats
Impact: Safeguards sensitive data and ensures compliance with security standards

Security metrics evaluate potential vulnerabilities, compliance with security best practices, and adherence to industry frameworks. Security scores are calculated using the NIST cybersecurity framework, with recommendations prioritized based on NIST Special Publications and Control Families. Each asset type receives a weighted score to accurately reflect its security posture.

The Security Compliance pillar addresses:

Outdated software with known security vulnerabilities
Misconfigured security controls or permissions
Missing security features or protections
Non-compliant systems that fall short of industry standards

3. Economic

Measured by: Operational cost savings per annum in $USD
Focus: Optimizing IT costs and investments
Impact: Directly affects bottom-line financial performance

Economics tracks the cost-effectiveness of your environment, highlighting where you may be overspending on assets or systems. Economic metrics assess cost efficiency, including licensing optimization, hardware utilization, and support contract value. Higher economic scores indicate more cost-effective IT operations.

The Economic pillar identifies opportunities such as:

Underutilized resources that could be downsized
Licensing inefficiencies or redundancies
Costly support contracts that could be optimized
Hardware that could be consolidated or retired

4. User Experience

Measured by: Labour hours saved
Focus: Enhancing the technology experience for users
Impact: Influences productivity and satisfaction among employees and customers

User Experience evaluates how system performance, interface quality, and service reliability affect end-user productivity and satisfaction across your organization. Higher UX scores indicate IT assets that better serve user needs with minimal disruptions.

The User Experience pillar addresses:

Performance issues that slow down user tasks
Frequent interruptions to user workflows
System limitations that hamper productivity
Configuration issues that create poor user experiences

5. Environment

Measured by: Kilograms of Carbon emissions savings
Focus: Reducing the environmental footprint of IT operations
Impact: Supports sustainability goals and corporate social responsibility initiatives

Environmental metrics assess energy usage, carbon emissions, and other sustainability factors. Higher environmental scores indicate IT assets with reduced ecological impact.

The Environment pillar identifies opportunities such as:

Power-inefficient hardware that could be upgraded
Systems that could be virtualized to reduce physical footprint
Resources that could be moved to more energy-efficient platforms