Setting up the Cisco PXP Connector

Last Updated: 6 July 2026 by Sanjay Subramaniam

Prerequisites - Cisco Portal Access and API Setup

 

Access Requirements: A system-level Cisco.com (CCO)ID with Level 3 (Partner) access.

1. Visit the Cisco PXP Portal at: https://it-developer.cisco.com/auth/

2. Select the PXP APIs Option:

 

Step 1: Create a Paratira Alias CCO ID
The Cisco Partner must create a system-level Cisco.com ID specifically for Paratira.
• Naming Convention: Use an easily identifiable email address (e.g., paratira@partnername.com).
• Access Levels: Ensure the ID has Level 3 (Partner) access and PXP access aligned with the required APIs (e.g., Sales Opportunities, Cisco360).
• Validation: If you need assistance verifying access levels, contact your Partner PSS Admin.
 

Step 2: Request PXP API Visibility
Once the CCO ID is created and entitlements are assigned, submit your request to the onboarding team:
1. Email: Send the request to pxp-api-enablement@cisco.com.

2. CC: Include sanjay.subramaniam@raioam.com

3. Required Details: Provide the Cisco.com system ID, the associated email address, and the specific APIs requested:

  • Sales Opportunities
  • Cisco Partner Incentives

4. Timeline: The onboarding team will review your request within 3 business days. Upon approval, you will receive a Welcome Kit, direct API links, and technical implementation guides.
 

Step 3: Request API Access
After receiving approval, configure the application in the IT API Portal:
1. Sign In: Log in to the IT API Portal using the new system CCO ID.

2. Navigate: Go to the PXP API Overview page for your requested APIs

  • Sales Opportunities
  • PXP Bookings / Cisco Partner Incentives

3. Request Access: Under the API Reference section, click [Request Access].

4. Create Application:

  • Select API Instance (Prd).
  • Choose Create Application and complete the form.
  • Naming Format: (Partner name) Paratira PXP.
  • Save your changes.

Step 4: Confirmation
The onboarding team will review your application request within 2 business days.


Step 5: Retrieve Client ID & Secret
Once approved, retrieve your credentials for the Paratira team:
1. Log in to the IT API Console.
2. Locate your application.
3. Copy the Client ID and Client Secret.
4. Share these credentials securely with your Paratira contact to begin integration work.

 

Step‑by‑Step Connector Setup in Paratira

Step 1: Log in to Paratira

  • Go to Settings then click Connectors
  • Click Add Connector

Step 2: Select Cisco PXP

Step 3: Enter Connector Credentials

Using the credentials generated in the Prerequisites section above, enter the following:

  • Name: Any friendly name of your choosing e.g. Cisco PXP
  • API ID: paste your client ID retrieved from the Cisco Portal
  • API Key: paste your client secret retrieved from the Cisco Portal
  • Customer Id: paste your customer id retrieved from the Cisco Portal

Step 4: Add Customer Mapping

  • Log into Cisco PXP portal
  • Note the Customer name as defined in Cisco PXP
  • Note the Customer profile as defined in the Paratira Platform
  • Map the Cisco Customer name to the Paratira Customer Profile
  • Click Add new Mapping to map additional customers 
  • Once completed, press "Test Connection"

Step 5: Test Connection

  • Paratira will validate API access
  • This may take a few minutes
  • If successful, click Next

 

For additional assistance with setting up your Cisco PXP connector, email: sanjay.subramaniam@raioam.com

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