---
title: "Upgrade Mobile devices at end of vendor support"
url: "https://support.paratira.ai/en/article/upgrade-mobile-devices-at-end-of-vendor-support"
language: "en"
last_updated: "2025-07-01T15:01:45.576Z"
---

# Upgrade Mobile devices at end of vendor support

The platform identifies mobile devices running operating systems that are approaching or have reached end of vendor support and recommends upgrading to supported versions. Operating systems at end of support no longer receive vendor security patches, software updates, or technical support, leaving devices vulnerable to emerging threats, compatibility issues, and performance degradation.

## Recommendation Impact Across KPIs

| KPI | Impact | Calculated? |
| --- | --- | --- |
| **Reliability:** | Reduces potential downtime based on time elapsed since end of support date | ✅ |
| **Security Compliance:** | PRIMARY REC - Addresses NIST compliance scores weighted by asset importance | ✅ |
| **Economic:** | Cost implications of device upgrades and potential security incidents | ❌ |
| **User Experience:** | Impact on application compatibility and performance | ❌ |
| **Environment:** | No direct environmental impact measured | ❌ |

## Score Calculation

### 1\. Data Ingestion

-   Device ID and Name
-   Current Operating System Version
-   Last Sign-in Time
-   Support Status
-   Device Management Status

### 2\. Data Enrichment

-   Mapping to vendor EOL dates
-   Compatible upgrade paths
-   NIST compliance requirements
-   Security vulnerability status

### 3\. Health Score

-   Calculate Reliability score based on potential downtime minutes and end of support date multiplier
-   Security Compliance score calculated using NIST Score × Asset Weight × Time multiplier
-   Scores prioritized for devices within 180 days of vendor mainstream support end

## Example Graph

Pie chart showing distribution of mobile devices by support status: - Percentage of devices still in support - Percentage requiring EOL updates (within 180 days of mainstream support end) - Percentage at security risk (within 180 days of security vulnerability)

## Business Opportunities

### Product Sales Opportunity

As a provider this recommendation provides you an opportunity to sell new mobile devices and licenses. Current offerings include iPhone Pro 16 at $999 USD, with links to both Apple and Samsung latest models for customer choice.

### Professional Services Opportunity

The recommendation provides an opportunity for professional services to manage the upgrade process, including device configuration, data migration, and user training. Services can be customized based on deployment size and complexity.

## Remediation Guidance

To resolve the recommendation the following steps are recommended:

1.  Develop an Upgrade Plan
2.  Identify affected devices
3.  Assess compatibility
4.  Allocate resources

Create deployment phases

Communicate with End Users

1.  Notify employees of upcoming changes
2.  Schedule upgrades during off-peak hours

Establish IT support processes

Execute the Upgrade

1.  Deploy automated updates where possible
2.  Perform manual upgrades as needed
3.  Handle device replacements

Verify application compatibility

Post-Upgrade Monitoring & Optimization

1.  Monitor device performance
2.  Verify compliance
3.  Collect user feedback

## Supporting Information

### Supported Data Sources

-   Microsoft Graph Entra
-   Microsoft Graph Intune

### Recommendation Categorisation

-   End of Support
-   Security Compliance
-   Device Management

### Supported Instances

-   iOS Devices
-   Android Devices

### Planned Instances

-   Implementation status: In Development
-   New recommendation type
-   Continuous monitoring via Graph API endpoints