---
title: "Setting up the LogicMonitor Connector"
url: "https://support.paratira.ai/en/article/setting-up-the-logicmonitor-connector"
language: "en"
last_updated: "2026-04-01T07:40:53.588Z"
---

# Setting up the LogicMonitor Connector

Last Updated: 31 March 2026 by Sanjay Subramaniam

## Prerequisites - LogicMonitor Portal Access and API Setup

LogicMonitor process assistance visit: [https://www.logicmonitor.com/support/adding-an-api-only-user](https://www.logicmonitor.com/support/adding-an-api-only-user)

Log into your LogicMonitor portal with permissions able to create API credentials. 

Create a User within the LogicMonitor. 

Ensure that the User is enabled.

Ensure that it has a role with the appropriate data permissions to provide read only access (view permissions).   

Create / Copy the following two credentials:   

-   **Access ID (Client ID)** – your API user’s Access ID
-   **Access Key (Client Secret)** – your API user’s secret key

Note the following:

-   **Company** – the subdomain part of your portal URL (`<x>.logicmonitor.com`)

## Step‑by‑Step Connector Setup in Paratira

### Step 1: Log in to Paratira

-   Go to **Settings** then click **Connectors**
-   Click **Add Connector**

![](https://cdn-assets.productfruits.com/2b340e4d-52dc-4fd3-a159-def8b873b755)

### Step 2: Select LogicMonitor

![](https://cdn-assets.productfruits.com/ceba0255-e9e1-4c93-a3ed-0c8e976e4585)

### Step 3: Enter Connector Credentials

Using the credentials generated in the Prerequisites section above, enter the following:

-   **Name**: Any friendly name of your choosing e.g. *LogicMonitor*
-   **Access ID**: paste your client ID
-   **Access Key**: paste your client secret
-   **Company**: enter the “<x>” part of `<x>.logicmonitor.com`

![](https://cdn-assets.productfruits.com/26f9cf1d-305c-4117-9a42-fa4e6134ca57)

### Step 4: Add Customer Mapping

Find Group ID in LogicMonitor:

-   Log into LogicMonitor portal
-   Navigate to **Resources** then expand the Resource tree
-   Locate the top-level group for the customer (named per the customer)
-   Expand it to find the **All** subgroup (if you have configured a custom folder mapping, then identify the folder of your choice)
-   Click the group and then open its Info panel, copy the **system.deviceGroupId** 
-   Back in Paratira, link the Device Path (system.deviceGroupId) to the correct Customer Profile in Paratira

![](https://cdn-assets.productfruits.com/0a9d5a61-3b2c-403a-93ed-31dc8df810d7)

### Step 5: Test Connection

Click **Test Connection** in Paratira

-   Paratira will validate API access and LogicMonitor Device Path mapping
-   This may take a few minutes
-   If successful, click **Next**

You can validate a successful LogicMonitor connection by viewing the Recommendations tab after 24 hours. The screenshot below illustrates two examples of LogicMonitor recommendations:

![](https://cdn-assets.productfruits.com/8e2e491f-1230-43b3-933e-37d589c5fa4e)

## Support Resources

LogicMonitor’s support site: Resource group documentation, API endpoints and UI guidance. 

-   [https://www.logicmonitor.com/support/devices/device-groups/device-groups-overview](https://www.logicmonitor.com/support/devices/device-groups/device-groups-overview)
-   [https://www.logicmonitor.com/support/devices/device-groups/adding-device-groups](https://www.logicmonitor.com/support/devices/device-groups/adding-device-groups)

For additional assistance with setting up your LogicMonitor connector, email: [sanjay.subramaniam@paratira.ai](mailto:sanjay.subramaniam@paratira.ai)