---
title: "[Intune] Resolve devices that are in a non-compliant state in Microsoft Intune"
url: "https://support.paratira.ai/en/article/resolve-devices-that-are-in-a-non-compliant-state-in-microsoft-intune"
language: "en"
last_updated: "2025-07-04T12:26:41.502Z"
---

# [Intune] Resolve devices that are in a non-compliant state in Microsoft Intune

The platform identifies devices that are in a non-compliant state within Microsoft Intune and recommends immediate remediation. Non-compliant devices may have outdated software, misconfigurations, or fail to adhere to required security policies, increasing the risk of vulnerabilities and data breaches.

## Recommendation Impact Across KPIs

| KPI | Impact | Calculated? |
| --- | --- | --- |
| **Reliability:** | No direct reliability impact identified | ❌ |
| **Security Compliance:** | PRIMARY REC - Direct impact on organizational security posture and compliance status | ✅ |
| **Economic:** | No direct economic impact calculated | ❌ |
| **User Experience:** | Potential impact on device functionality and access to resources | ❌ |
| **Environment:** | No environmental impact identified | ❌ |

## Score Calculation

### 1\. Data Ingestion

-   Device compliance state
-   Device type (endpoint, mobile)
-   Compliance policy assignments
-   Current configuration status

### 2\. Data Enrichment

-   Mapping to NIST compliance frameworks
-   Device compliance history
-   Policy requirement mapping
-   Configuration baseline comparison

### 3\. Health Score

-   Calculate the Health score based on NIST Score \* NIST Asset Weight
-   Multiplier applied based on length of compliance (Date recommendation became Active)
-   Source: DataTable-NIST

## Example Graph

Pie chart showing distribution of device compliance states: - Compliant - Noncompliant - Unknown - inGracePeriod - configManager

## Business Opportunities

### Product Sales Opportunity

This recommendation provides an opportunity to sell additional tools or licenses to support ongoing compliance and security management in Microsoft Intune.

### Professional Services Opportunity

Professional services can be offered to resolve non-compliant devices, including addressing outdated software, misconfigurations, and security policy failures to ensure devices are secure and compliant.

## Remediation Guidance

To resolve the recommendation the following steps are recommended:

1.  Develop a Compliance Remediation Plan
2.  Identify Non-Compliant Devices
3.  Assess Severity
4.  Allocate Resources

Set a Timeline

Communicate with End Users

1.  Notify Affected Users
2.  Schedule Remediation
3.  Provide Instructions

Establish IT Support

Execute the Remediation

1.  Apply Updates & Reconfigurations
2.  Replace Devices (If Necessary)
3.  Automate Remediation

Verify Compliance

Post-Remediation Monitoring & Optimization

1.  Monitor Compliance
2.  Conduct Periodic Checks
3.  Collect User Feedback

## Supporting Information

### Supported Data Sources

-   Microsoft Graph API (Intune)
-   Microsoft Graph API (Entra)
-   Microsoft Graph API (Defender)

### Recommendation Categorisation

-   Security
-   Compliance
-   Device Management

### Supported Instances

-   Endpoints
-   Mobile devices
-   All asset types returned from API

### API Information

-   Endpoint: graph.microsoft.com/v1.0/deviceManagement/managedDevices
-   Parameter: complianceState